ISO/IEC 20000-1 Certification

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"IT Service Management System Standard"

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IT Service Management System Standard

ISO/IEC 20000-1 Certification

Achieve IT service excellence with ISO/IEC 20000-1 certification. As the international standard for IT service management, ISO 20000 helps organizations deliver high-quality IT services through systematic processes and continuous improvement. Whether you're an IT service provider or internal IT department, ISO 20000 certification demonstrates your ability to deliver reliable, efficient services that meet customer needs and business requirements. We guide you through implementing a comprehensive Service Management System (SMS) aligned with ITIL best practices, from service design through continual service improvement, ensuring certification while building sustainable service delivery capabilities.

Key Features

ITSM Experts

Our ISO/IEC 20000-1 certified consultants specialize in IT service management, helping organizations establish world-class service delivery frameworks aligned with best practices.

Service Excellence

We help implement service management processes that deliver consistent, high-quality IT services with continuous improvement and customer satisfaction focus.

Clear Implementation

Transparent pricing and defined milestones for ISO 20000 implementation. No hidden costs, just structured approach to service management excellence.

ITIL Alignment

We align your service management system with ITIL best practices and ISO/IEC 20000-1:2018 requirements for comprehensive IT service delivery.

Complete SMS Coverage

Full service management support including service catalog, SLAs, incident management, problem management, change control, and service level reporting.

Certification Success

Guaranteed ISO 20000 certification with our proven methodology, demonstrating your commitment to IT service excellence and operational maturity.

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Frequently Asked Questions

Find answers to common questions about this service.

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ISO 20000-1 is the international standard for IT Service Management (ITSM). It demonstrates your organization can deliver managed services, meet customer requirements, and continuously improve service quality.

ISO 20000-1 is the certification standard while ITIL is a best practice framework. ITIL provides detailed guidance, and ISO 20000-1 provides the certifiable requirements. Organizations often use ITIL to achieve ISO 20000-1.

IT service providers, managed service providers, internal IT departments, cloud service providers, and any organization providing IT services to customers or business units should consider ISO 20000-1 certification.